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Platforms Support Analyst

Apply now Job no: 987949
Work type: Permanent (Full Time)
Location: NSW
Categories: Information Technology

  • Permanent Full Time
  • Location: Sydney CBD | Flexible work location
  • Make a meaningful difference to the lives of Australians in need


Life at Mission Australia

When you join the team at Mission Australia, you become part of a community who are determined to end homelessness and ensure people in need can thrive. United by our Christian purpose and values, we stand together with anyone who needs us, for as long as they need us. Find out more about us and our purpose


Your Opportunity

You will provides technical support and advice to users across multiple platforms and technologies including Dynamics 365 CRM, Salesforce, HRIS Platforms (iChris/HR21v5), Kronos Dimensions, Salesforce, Operations 365, Power Platform, SQL server stack and associated integrations.

Your key responsibilities will be:

  • Field incoming Support requests (ServiceNow based Incident and Request Tickets)
  • Provide advice, support, and documentation on operating services, including monitoring, and alerting platforms
  • Directly resolving technical issues, exploring root causes and implementing Requests for Change to implement permanent corrective actions
  • Maintain detailed records of end-user issues and resolutions in tickets and knowledge base articles
  • Provide support to Service Desk, Field Engineers and to Operations peers on a wide range of systems and platforms
  • In consultation with the team and managers, Plan, Design, Develop and Develop platform upgrades within their prescribed upgrade cycle, keeping platform currency to within n-1


Requirements for Success

  • Develop and maintain an active culture of technology awareness within the organisation
  • Excellent technical and creative problem-solving skills, since support analysts develop and deploy solutions to user issues and conduct troubleshooting
  • Identify system, infrastructure and project inter dependencies and balance competing demands to ensure support deliverables are achieved
  • At least two years’ experience in an applications support role
  • Provide 2nd and 3rd level support for incidents and problems
  • Support analysts typically handle multiple user issues at once, so they should be able to effectively manage their time, set priorities, and resolve problems in a timely manner
  • Solid understanding of T-SQL (MSSQL 2012-2019)
  • Aware of all traditional architectural domains: Business, Application, Integration, Data, Information and Infrastructure & Technical
  • Strength in Infrastructure & Technical domain preferred
  • Strong knowledge of cloud, PaaS (Microsoft’s 365 suite essential) as well as platforms like Salesforce, ServiceNow, iChris/HRESS and KRONOS Dimensions
  • Demonstrated design, build and run skills in Office 365, Power platform, Azure IaaS (incl. Azure AD), SaaS, platform integration, data classification and categorisation, and automation where applicable


Before starting work with us, you will need to undertake a national police history check, qualifications and referee checks, and have a clearance to work with children/vulnerable people.  


Our culture 

Our innovative and inclusive culture will ensure you feel valued at Mission Australia as you help Australians in need and develop in your career.  

We’re committed to the safety and wellbeing of each other and the people we serve. 

We recognise and respect diversity. So, whoever you are, if you’re skilled and actively support our purpose and values, you would be welcome at Mission Australia. 

Find out more about a career with Mission Australia

If you need support to submit your application, please email


Your benefits 

  • Rewarding work – every day you know you’re making a real difference 
  • Not-for-profit salary packaging, reducing your tax (details via AccessPay)  
  • Generous discounts with health insurance and major retailers  
  • Free external, confidential counselling and access to chaplaincy support


How to apply 

To be considered for this opportunity, please click ‘Apply for this job’ and send your cover letter and resume today. As a committed Circle Back Initiative employer, we will respond to your application.

For more information, feel free to view the Position Description via Download File PD - Platforms Support Analyst.docx

For further information regarding working with us, visit Working for Mission Australia.


Applications will be shortlisted as they are received. Please apply as soon as possible to be considered. Thank you.

Advertised: AUS Eastern Standard Time
Application close: AUS Eastern Daylight Time

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Recruitment Agencies

Please be advised Mission Australia does not accept unsolicited resumes. Mission Australia will not recognise an entitlement to an introduction or placement fee unless the Agency has been briefed by a member of the Recruitment team on a specific position for which we have requested candidates. Note we are not considering additions to our list of Panel Suppliers.

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Founding Purpose - 'Inspired by Jesus Christ, Mission Australia exists to meet human need and to spread the knowledge of the love of God'