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Senior Case Manager

Apply now Job no: 986361
Work type: Permanent (Full Time)
Location: NSW
Categories: Community Services

  • Permanent Full time | 38 hours per week 
  • Location: Orange NSW
  • Make a meaningful difference to the lives of Australians in need

About Us

Mission Australia is a non-denominational Christian charity that has been helping vulnerable Australians move towards independence for more than 160 years.

Every day we support people nationwide by combatting homelessness, assisting disadvantaged families and children, addressing mental health issues, fighting substance dependencies and much more. We are generously supported by our funders, partners and tens of thousands of everyday Australians, who make the work of our tireless volunteers and staff possible.

Mission Australia is committed to keeping children and young people safe with zero tolerance of harm or abuse, and expect all our employees and volunteers to reflect this commitment. 

Your Opportunity

Youth on Track is an early intervention program for 10-17 year olds who are at-risk of long-term involvement in the justice system. Youth on Track supports young people (and their families) through case management and evidence-informed interventions to reduce their criminogenic risks and address their needs.

As a Youth on Track Senior Case Manager you will work with NSW Police, local schools, community groups, and other stakeholders to deliver intensive case management support and services to young people and their families to address criminogenic risks.


  • Undertake case management tasks with young people and/or their families who are at risk of involvement in the criminal justice system.
  • Respond to referrals from Youth Justice and Education NSW.
  • Develop comprehensive case plans with the young person and their family focusing on addressing the young person’s individual criminogenic issues as identified through the YLS/CMI-AA assessment and to increase pro- social behaviour.
  • Deliver a range of evidence-based interventions.

 Qualification and Experience

  • Relevant tertiary qualifications (Cert IV or higher) in respective fields i.e. Youth Work, Mental Health, Justice, Counselling, Case Management, Drug and Alcohol, Social Work, Psychology, Criminology
  • Demonstrated understanding of best practice criminogenic interventions related to behavioural and rehabilitation supports, the impact of substance use and knowledge of mental health issues
  • Excellent communication skills including interpersonal, team building and advocacy/negotiation
  • Strong personal initiative, excellence in workload and time management skills
  • Ability to coordinate, facilitate and participate in group and one-on-one sessions
  • Current Driver’s Licence
  • Ability to travel between locations and provide outreach support to clients

Before starting work with us, you will need to undertake a national police history check, qualifications and referee checks, and have a clearance to work with children/vulnerable people. 

Culture & Benefits  

A career with Mission Australia will offer you rewarding experiences to make a difference to the lives of Australians in need. We have an innovative and supportive culture guided by our values of compassion, integrity, respect, perseverance and celebration.

To ensure our employees feel valued, empowered and celebrated we provide a range of employee benefits including:

  • NFP salary packaging benefits reducing taxable income (details via Advantage)
  • Generous discounts with hotels, travel insurance and major retailers
  • Free, confidential counselling services via our EAP
  • Discounted health care with Medibank Private

Diversity & Inclusion

Mission Australia is an inclusive employer. We celebrate our diversity and strive to reflect contemporary Australian society and all the communities in which we work, in order to better serve our clients. We welcome and encourage applications from Women, Aboriginal and Torres Strait Islander people, Culturally and Linguistically Diverse people, People with Disability, Sexually and Gender Diverse people, people with lived experience of adversity and from people of all ages.

As such, if you require any adjustments to submit your application, we invite you to get in touch via email

Next Steps

To be considered for this opportunity, please click ‘apply’ and send your cover letter and resume today.

For more information, feel free to contact Jye Ryan on 0490 075 843 or View the Position Description via  YoT Senior Case Manager L4 July 2019 (6).docx. For further information regarding working with us visit Working for Mission Australia.

Application close midnight, Thursday 22nd October. 

Advertised: AUS Eastern Standard Time
Application close: AUS Eastern Daylight Time

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Recruitment Agencies

Please be advised Mission Australia does not accept unsolicited resumes. Mission Australia will not recognise an entitlement to an introduction or placement fee unless the Agency has been briefed by a member of the Recruitment team on a specific position for which we have requested candidates. Note we are not considering additions to our list of Panel Suppliers.

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Founding Purpose - 'Inspired by Jesus Christ, Mission Australia exists to meet human need and to spread the knowledge of the love of God'