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Local Area Coordinator Program Manager

Apply now Job no: 985331
Work type: Fixed Term (Full Time)
Location: SA
Categories: Community Services, Management

Local Area Coordinator Program Manager

  • Full Time, Fixed Term contract until June 2021
  • Location: Clovelley Park, with travel in the local area
  • Make a meaningful difference to the lives of Australians in need

About Us

Mission Australia is a non-denominational Christian charity that has been helping vulnerable Australians move towards independence for more than 160 years.

Every day we support people nationwide by combatting homelessness, assisting disadvantaged families and children, addressing mental health issues, fighting substance dependencies and much more.

We're generously supported by our funders, partners and tens of thousands of everyday Australians, who make the work of our tireless volunteers and staff possible.


The National Disability Insurance Scheme (NDIS) works to support people with disability to participate in and contribute to social and economic life, as well as provide certainty that people with disability will receive the support they need over their lifetime. The NDIS provides a number of ways to assist people with disability to exercise choice, including taking reasonable risks in the pursuit of their goals and the planning and delivery of their supports. One of the ways this is done is through Local Area Coordination.

Your Opportunity

In this role you will be responsible for leading, managing and developing a service delivery team of Local Area Coordinators (LAC) to deliver on high quality and contractually compliant services to clients living in Southern Adelaide.

Your key responsibilities will be to:

  • Lead, manage and supervise direct reports
  • Monitor performance of LAC’s and report on service activities and outcomes.
  • Manage and allocate client workloads aligned to relative requirements.
  • Engage with the local community, and develop effective stakeholder relationships within the local region.
  • Provide direct service delivery to clients as required.
  • On-going development and improvement of the service through continuous improvement initiatives.

Requirements for Success

  • Minimum Diploma qualification in Allied Health, Social Work, Human Services or equivalent.
  • Extensive experience in human services, allied health, community, disability services or equivalent industry.
  • Experience in the provision of strengths based/goal based planning, person-centred practice, and information and referral services.
  • Demonstrated experience in staff supervision of a service delivery team, as well as the delivery of service outcomes on time and in compliance with funding requirements.
  • Proven experience with data collection within a service delivery context, to evidence work activities and meet contractual compliance.
  • Strong communication, interpersonal and professional relationship building skills.
  • Demonstrated interest in community and social outcomes.
  • Lived experience of disability is encouraged.

As part of our Employment screening process you will be required to undertake a National Criminal History Check if you haven’t completed one in the last 12 months.

In addition, there is a requirement to possess a current Working with Children check or apply if you do not already hold one. It is unlawful for prohibited persons to apply for work with children, and, as such, prohibited persons cannot apply for this role.

Culture & Benefits  

A career with Mission Australia will offer you rewarding experiences to make a difference to the lives of Australians in need. We have an innovative and supportive culture guided by our values of compassion, integrity, respect, perseverance and celebration.

To ensure our employees feel valued, empowered and celebrated we provide a range of employee benefits including:

  • NFP salary packaging benefits reducing taxable income (details via Advantage)
  • Discounted childcare rates with participating centres
  • Generous discounts with hotels, travel insurance and major retailers
  • Free, confidential counselling services via our EAP
  • Discounted health care with Medibank Private

Diversity & Inclusion

Mission Australia is an inclusive employer. We celebrate our diversity and strive to reflect contemporary Australian society and all the communities in which we work, in order to better serve our clients. We welcome and encourage applications from Women, Aboriginal and Torres Strait Islander people, Culturally and Linguistically Diverse people, People with Disability, Sexually and Gender Diverse people, people with lived experience of adversity and from people of all ages.

As such, if you require any adjustments to submit your application, we invite you to get in touch via email or phone 0490 889 478.

Next Steps

To be considered for this opportunity, please click ‘apply’ and send your cover letter and resume today.

For more information, feel free to view the Position Description via  LAC Program Manager Position Description (3).pdf. For further information regarding working with us visit Working for Mission Australia.

Applications close midnight AEST, Tuesday 27th August 2019. Please submit your application as soon as possible as interviews will commence before closing date.

Advertised: Cen. Australia Standard Time
Application close: Cen. Australia Standard Time

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Recruitment Agencies

Please be advised Mission Australia does not accept unsolicited resumes. Mission Australia will not recognise an entitlement to an introduction or placement fee unless the Agency has been briefed by a member of the Recruitment team on a specific position for which we have requested candidates. Note we are not considering additions to our list of Panel Suppliers.

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Founding purpose - 'Inspired by Jesus Christ, Mission Australia exists to meet human need and to spread the knowledge of the love of God'