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Manager - Service Operations

Apply now Job no: 985200
Work type: Permanent (Full Time)
Location: NSW
Categories: Information Technology

  • Excellent people leader position in telecoms, security, cloud infrastructure & networks
  • Champion innovation and change across our geographically dispersed organisation
  • Not-for-profit opportunity with salary packaging benefits, based in Sydney CBD
  • About Mission Australia

    Mission Australia is a non-denominational Christian charity that has been helping vulnerable Australians move towards independence for more than 160 years.

    Every day we support people nationwide by combatting homelessness, assisting disadvantaged families and children, addressing mental health issues, fighting substance dependencies and much more.

    We're generously supported by our funders, partners and tens of thousands of everyday Australians, who make the work of our tireless volunteers and staff possible.

    Your Opportunity

    We are seeking an experienced and strategic Service Operations Manager to lead the IT Service Operations team deliver services that meet the operational needs of Mission Australia and to maintain operational service levels whilst staying abreast of emerging technologies.

    In this varied position, you will embrace and champion change in the areas of telecommunications, security, cloud infrastructure and networks and be responsible for managing the team, processes, technologies, vendors and activities.

    Reporting to the Chief Information Officer, your key responsibilities will be to:

    • Ensure all infrastructure, network, telecommunications and applications are maintained within agreed SLAs
    • Provide strong vision and leadership and actively monitor team performance and develop capability
    • Promote and foster a strong solutions focused and customer-oriented culture
    • Ensure IT operations are aligned with business requirements for performance, availability, stability and security
    • Manage physical and logical security policies and procedures are operating effectively
    • Ensure the Cloud infrastructure is managed effectively both from an efficiency and cost perspective
    • Ensure movement to modern workspace and alignment to new emerging technologies is maintained within agreed levels
    • Develop, manage and analyse budgets and reports and provide strategies to address budgetary changes/variances
    • Manage key vendors, in conjunction with the CIO to ensure services are delivered well

    Requirements for Success

    • Relevant academic qualifications (technical and/or business related)
    • Strong operational leadership experience with deep knowledge of ITIL and other methodologies
    • Sound financial acumen and experience in vendor management, including contract negotiations
    • Action oriented and accountable to achieve results in line with set time-frames
    • Ability to initiate and implement change, influence and collaborate with others effectively 
    • Effective written and verbal communication skills and the ability to actively listen and present information and decisions well
    • Strong analytical and problem-solving skills and the capability to work through complexity and ambiguity with confidence

     Culture & Benefits

    A career with Mission Australia will offer you rewarding experiences to make a difference to the lives of Australians in need. We have an innovative and supportive culture guided by our values of compassion, integrity, respect, perseverance and celebration.

    To ensure our employees feel valued, empowered and celebrated we provide a range of employee benefits including:

    • Salary packaging of $15,900 in tax-free pay per year (details via Advantage)
    • Discounted childcare rates with participating centres
    • Generous discounts with hotels, travel insurance and major retailers
    • Free, confidential counselling services via our EAP
    • Flexible work arrangements and volunteering opportunities
    • Discounted health care with Medibank Private

    Diversity & Inclusion

    Mission Australia is an inclusive employer. We celebrate our diversity and strive to reflect contemporary Australian society and all the communities in which we work, in order to better serve our clients. We welcome and encourage applications from Women, Aboriginal and Torres Strait Islander people, Culturally and Linguistically Diverse people, People with Disability, Sexually and Gender Diverse people, people with lived experience of adversity and from people of all ages.

    As such, if you require any adjustments to submit your application, we invite you to get in touch via email or phone (02) 9217 1075.

    Next Steps

    To be considered for this opportunity, please click ‘apply’ and send your cover letter and resume today.

    For more information about the opportunity, feel free to view the Position Description via Manager - Service Operations PD 2019.pdf. For further information regarding working with us visit Working for Mission Australia.

    As part of our Employment screening process you will be required to undertake a national criminal history check.

    Applications close midnight, Wednesday 24 July 2019.

Advertised: AUS Eastern Standard Time
Application close: AUS Eastern Standard Time

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Please be advised Mission Australia does not accept unsolicited resumes. Mission Australia will not recognise an entitlement to an introduction or placement fee unless the Agency has been briefed by a member of the Recruitment team on a specific position for which we have requested candidates. Note we are not considering additions to our list of Panel Suppliers.

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Founding purpose - 'Inspired by Jesus Christ, Mission Australia exists to meet human need and to spread the knowledge of the love of God'