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Systems Operations Engineer

Apply now Job no: 985199
Work type: Permanent (Full Time)
Location: NSW
Categories: Information Technology

  • Work with the latest cutting edge technologies and grow your technical skills
  • Champion purposeful change in a fast-paced not-for-profit organisation
  • Make a meaningful difference to the lives of Australians in need

About Mission Australia

Mission Australia is a non-denominational Christian charity that has been helping vulnerable Australians move towards independence for more than 155 years.

Every day we support people nationwide by combatting homelessness, assisting disadvantaged families and children, addressing mental health issues, fighting substance dependencies and much more.

We're generously supported by our funders, partners and tens of thousands of everyday Australians, who make the work of our tireless volunteers and staff possible.

Your Opportunity

We are on an exciting journey of change and are seeking an experienced Systems Engineer to join our team and work with the latest cutting edge technologies to enable our employees to do what they do best.

In this pivotal position, you will ensure that Mission Australia’s technology environment and solutions are designed according to business requirement’s, managed according to the enterprise systems management and operate effectively to support business productivity.

Reporting to the IT Service Operations Manager, your key responsibilities will be to:

  • Ensure that all environments are operating at optimal availability and the performance and capacity are monitored and tracked and resources managed accordingly
  • Make sure that IT’s ITIL-aligned processes are followed at all times, including incident, change and problem management
  • Ensure that the findings from internal or external audits are reviewed, remediation activities identified and implemented as agreed
  • Display excellent customer service with positive verbal and written communications
  • Monitor and maintain the security of the MA IT environment, undertake preventative actions, and respond to security alerts
  • Support the scoping, design and implementation of infrastructure and systems projects which may involve changes/modification to install of new infrastructure, systems and applications
  • Develop proactive working relationship with key stakeholders to ensure business requirements are translated into effective technical solutions

At Mission Australia, no two days are the same, so a growth-mindset, a creative and customer-centric approach, self-motivation, flexibility and the ability to manage competing priorities will see you thrive!

Requirements for Success

  • Excellent customer service and communication skills (written and verbal)
  • Team-oriented, consultative and open with positive can-do attitude;
  • Minimum 5 years’ experience in an infrastructure and cloud support and security role, supporting up to 3000 staff across 250 sites
  • Ability to operate effectively under pressure and proven problem-solving abilities
  • Support experience in some or all of the following technologies:
    • Active Directory, Windows Server and workstation, including SOE design, implementation and support;
    • Microsoft Intune and System Centre Config Manager (SCCM), preferably in co-management
    • Office365, Azure (especially Azure AD);
  • Able to work well with both in a team and without direct supervision – ‘self-starter’
  • Proven problem – solving abilities with an inquisitive nature

 Culture & Benefits

A career with Mission Australia will offer you rewarding experiences to make a difference to the lives of Australians in need. We have an innovative and supportive culture guided by our values of compassion, integrity, respect, perseverance and celebration.

To ensure our employees feel valued, empowered and celebrated we provide a range of employee benefits including:

  • Salary packaging of $15,900 in tax-free pay per year (details via Advantage)
  • Discounted childcare rates with participating centres
  • Generous discounts with hotels, travel insurance and major retailers
  • Free, confidential counselling services via our EAP
  • Flexible work arrangements and volunteering opportunities
  • Discounted health care with Medibank Private

Diversity & Inclusion

Mission Australia is an inclusive employer. We celebrate our diversity and strive to reflect contemporary Australian society and all the communities in which we work, in order to better serve our clients. We welcome and encourage applications from Women, Aboriginal and Torres Strait Islander people, Culturally and Linguistically Diverse people, People with Disability, Sexually and Gender Diverse people, people with lived experience of adversity and from people of all ages.

As such, if you require any adjustments to submit your application, we invite you to get in touch via email or phone (02) 9217 1075.

Next Steps

To be considered for this opportunity, please click ‘apply’ and send your cover letter and resume today.

For more information about the opportunity, feel free to view the Position Description via PD - IT Services - Systems Engineer.pdf

For further information regarding working with us visit Working for Mission Australia.

As part of our Employment screening process you will be required to undertake a national criminal history check.

Applications close midnight, Wednesday 17 July 2019.

Advertised: AUS Eastern Standard Time
Application close: AUS Eastern Standard Time

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Recruitment Agencies

Please be advised Mission Australia does not accept unsolicited resumes. Mission Australia will not recognise an entitlement to an introduction or placement fee unless the Agency has been briefed by a member of the Recruitment team on a specific position for which we have requested candidates. Note we are not considering additions to our list of Panel Suppliers.

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Founding purpose - 'Inspired by Jesus Christ, Mission Australia exists to meet human need and to spread the knowledge of the love of God'