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Field Engineer Team Lead

Apply now Job no: 985125
Work type: Permanent (Full Time)
Location: NSW
Categories: Information Technology

  • Work with the latest cutting edge technologies and lead a national team
  • Champion purposeful change in a fast-paced not-for-profit organisation
  • National role preferably based in Sydney; willing to consider other locations for the right applicant

About Mission Australia

Mission Australia is a non-denominational Christian charity that has been helping vulnerable Australians move towards independence for more than 155 years.

Every day we support people nationwide by combatting homelessness, assisting disadvantaged families and children, addressing mental health issues, fighting substance dependencies and much more.

We're generously supported by our funders, partners and tens of thousands of everyday Australians, who make the work of our tireless volunteers and staff possible.

Your Opportunity

We are on an exciting journey of change and are seeking an experienced Field Engineer Team Lead to lead our geographically dispersed field engineering team and work with the latest Microsoft technologies to enable our employees to do what they do best.

Reporting to the IT Service Operations Manager, your key responsibilities will be to:

  • Lead, supervise, manage and mentor the Field Engineering team to ensure activities are aligned with organisation and IT strategy
  • Apply MA’s ITIL-aligned processes for Incident, Request, Event, Change and Problem Management
  • Manage and respond to infrastructure and network incidents and requests and act as 2nd level support for network and desktop services
  • Develop and maintain collaborative, open relationships with IT Services peers and teams to facilitate knowledge and information sharing across teams
  • Act as an escalation point for incidents and requests within the Field Engineering team and Site Care

At Mission Australia, no two days are the same, so a growth-mindset, a creative and customer-centric approach, self-motivation, flexibility and the ability to manage competing priorities along with excellent people leading skills will see you thrive!

Requirements for Success

  • Excellent written and verbal communication skills and customer service
  • Team-oriented, consultative and collaborative approach with positive can-do attitude
  • Experience leading a national team in a similar environment is desirable
  • Strong attention to detail, time management and prioritisation skills
  • Culture of continuous improvement, especially process improvement
  • Proven problem-solving abilities with an inquisitive nature
  • Able to work well both in a team and without direct supervision – ‘self-starter’
  • Working knowledge in some or all of the following technologies:
    • Active Directory, Azure AD, Intune, Office365
    • Wired and wireless networking, especially SD-WAN
    • SaaS/PaaS/IaaS-hosted cloud platforms, especially Microsoft Azure
    • ITIL Foundation certification
    • Formal qualifications or certification in any or the above technologies

Culture & Benefits

A career with Mission Australia will offer you rewarding experiences to make a difference to the lives of Australians in need. We have an innovative and supportive culture guided by our values of compassion, integrity, respect, perseverance and celebration.

To ensure our employees feel valued, empowered and celebrated we provide a range of employee benefits including:

  • Salary packaging of $15,900 in tax-free pay per year (details via Advantage)
  • Discounted childcare rates with participating centres
  • Generous discounts with hotels, travel insurance and major retailers
  • Free, confidential counselling services via our EAP
  • Flexible work arrangements and volunteering opportunities
  • Discounted health care with Medibank Private

Diversity & Inclusion

Mission Australia is an inclusive employer. We celebrate our diversity and strive to reflect contemporary Australian society and all the communities in which we work, in order to better serve our clients. We welcome and encourage applications from Women, Aboriginal and Torres Strait Islander people, Culturally and Linguistically Diverse people, People with Disability, Sexually and Gender Diverse people, people with lived experience of adversity and from people of all ages.

As such, if you require any adjustments to submit your application, we invite you to get in touch via email talentattraction@missionaustralia.com.au or phone (02) 9217 1075.

Next Steps

To be considered for this opportunity, please click ‘apply’ and send your cover letter and resume today.

For more information about the opportunity, feel free to view the Position Description via PD - IT Services - Field Engineer Team Lead.pdf. For further information regarding working with us visit Working for Mission Australia.

As part of our Employment screening process you will be required to undertake a national criminal history check.

Applications close midnight, Sunday 23 June 2019.

Advertised: AUS Eastern Standard Time
Application close: AUS Eastern Standard Time

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Recruitment Agencies

Please be advised Mission Australia does not accept unsolicited resumes. Mission Australia will not recognise an entitlement to an introduction or placement fee unless the Agency has been briefed by a member of the Recruitment team on a specific position for which we have requested candidates. Note we are not considering additions to our list of Panel Suppliers.

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Founding purpose - 'Inspired by Jesus Christ, Mission Australia exists to meet human need and to spread the knowledge of the love of God'