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Student Support Coordinator Synergy Auto Repairs – 12 months Fixed Term Contract - North Melbourne

Apply now Job no: 985114
Work type: Fixed Term (Full Time)
Location: VIC
Categories: Community Services

  • Synergy Auto Repairs – Social Enterprise with Mission Australia
  • 12 months Fixed Term Contract
  • Fulltime + Salary Packaging + Benefits
  • Location: North Melbourne, VIC

About Us

Mission Australia is a non-denominational Christian charity that has been helping vulnerable Australians move towards independence for more than 160 years.

Every day we support people nationwide by combatting homelessness, assisting disadvantaged families and children, addressing mental health issues, fighting substance dependencies and much more.

We're generously supported by our funders, partners and tens of thousands of everyday Australians, who make the work of our tireless volunteers and staff possible. 

Your Opportunity

Synergy Auto Repairs is a social enterprise smash repair workshop based in North Melbourne. Synergy was established in 2014 by Mission Australia, in partnership with Suncorp and the National Motor Vehicle Theft Reduction Council. Synergy offers a full suite of smash repair services, while providing on-the-job training and work experience for marginalised youth; notably young people who have had trouble with the law. Synergy provides on-the-job training, work experience and support to young people.

As the Student Support Officer at Synergy Auto Repairs, you will work on a 12 months fixed term contract and play a vital role in assisting in all aspects of training and employment for the organisation.  This includes efficient coordination, delivery and assessment of students and employees undertaking relevant training programs with Synergy Auto Repairs. You will also engage in placement and post placement support of students.


  • Case Support – identify, respond & develop individual case needs to assist each student
  • Case Administration – create individual case management for each student including accurately tracking referrals, letters, evidenced training & overall student progress
  • Program Delivery – implement student recruitment strategies & assist the Program Manager, to identify young people who meet the selection criteria for placement
  • Trainee/Apprentice Monitoring & Support – ensure student internal & external training & work experiences are recorded, updated & in line with Mission Australia protocols

Requirements for Success

  • Relevant tertiary qualifications and/or equivalent knowledge/experience in community services industry
  • Excellent interpersonal & communication skills (verbal & written)
  • Well-developed negotiation & time management skills to achieve projected outcomes
  • Proven ability to build strong effective & sustainable business relationships
  • Proficient in MS Office
  • Current Driver’s License
  • Highly developed communication and time management skills
  • A strong alignment to Mission Australia's purpose and values

As part of our Employment screening process you will be required to undertake a National criminal history check. Positions requiring WWCC: In addition, there is a requirement to possess a current Working with Children check or apply if you do not already hold one.

Culture & Benefits 

A career with Mission Australia will offer you rewarding experiences to make a difference to the lives of Australians in need. We have an innovative and supportive culture guided by our values of compassion, integrity, respect, perseverance and celebration.

To ensure our employees feel valued, empowered and celebrated we provide a range of employee benefits including:

  • NFP salary packaging benefits reducing taxable income (details via Advantage)
  • Discounted childcare rates with participating centres
  • Generous discounts with hotels, travel insurance and major retailers
  • Free, confidential counselling services via our EAP
  • Discounted health care with Medibank Private
  • An extra day of annual leave every year
  • Paid parental leave and opportunity to purchase additional annual leave
  • Volunteering opportunities

Diversity & Inclusion

Mission Australia is an inclusive employer. We celebrate our diversity and strive to reflect contemporary Australian society and all the communities in which we work, in order to better serve our clients. We welcome and encourage applications from Women, Aboriginal and Torres Strait Islander people, Culturally and Linguistically Diverse people, People with Disability, Sexually and Gender Diverse people, people with lived experience of adversity and from people of all ages.

As such, if you require any adjustments to submit your application, we invite you to get in touch via email

Next Steps

To be considered for this opportunity, please click ‘apply’ and send your cover letter and resume today noting application close midnight Sunday 9th June 2019

For further information regarding working with us visit Working for Mission Australia.

Advertised: AUS Eastern Standard Time
Application close: AUS Eastern Standard Time

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Recruitment Agencies

Please be advised Mission Australia does not accept unsolicited resumes. Mission Australia will not recognise an entitlement to an introduction or placement fee unless the Agency has been briefed by a member of the Recruitment team on a specific position for which we have requested candidates. Note we are not considering additions to our list of Panel Suppliers.

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Founding purpose - 'Inspired by Jesus Christ, Mission Australia exists to meet human need and to spread the knowledge of the love of God'