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Program Support Officer

Apply now Job no: 984985
Work type: Permanent (Full Time)
Location: QLD
Categories: Community Services

  • Customer Service and Administration focus
  • Providing our Clients, a Pathway out of Homelessness
  • Roma House, Spring Hill, Brisbane

About Mission Australia

Mission Australia is a Christian community service organisation with a nationwide team of over 2,900 that helps people to regain their independence. 

We reduce homelessness and strengthen communities through homelessness initiatives and affordable housing, early learning and youth services, family support, and employment and skills development. 

Together, we stand with Australians in need until they can stand for themselves. 

About the role

Due to an internal promotion we have an exciting newly opportunity that has been generated for a Program Support officer at Roma House Spring Hill. Working regular business house of 8.30am till 4.30pm Monday to Friday you will be the face and voice for all visitors and calls coming in to Roma house.

Roma House offers residents with complex and challenging needs support and accommodation in an inclusive environment and provides a pathway out of homelessness. The service operates 24X7 and accommodates up to 31 residents in this historic Spring Hill location.


  • Attend to the front door entrance ensuring visitors are screened and connected with the relevant staff or client.
  • Answer the phones and direct calls for the service
  • Assist in managing the front office and reception area including booking meeting rooms and coordination of parking.
  • General administration duties such as updating data, filing, sending emails and processing invoices.
  • Log and escalate critical incidents that may occur with the service.
  • Liaise with a large variety of stakeholders including clients, police, ambulance, health and government bodies.


Qualifications & experience

  • A minimum qualification of Diploma in Administration, Community services, or Business disciplines.   
  • Relevant experience in a similar role working in Customer service and administration.
  • Prior experience in working in Community services with a complex client group such as Homelessness, AOD, or Mental health.
  • The ability to positively communicate with our residents that may at times have complex and challenging behaviours
  • Sound Computer skills in MS Office

As part of our Employment screening process you will be required to undertake a National criminal history check.

Culture & Benefits 

A career with Mission Australia will offer you rewarding experiences to make a difference to the lives of Australians in need. We have an innovative and supportive culture guided by our values of compassion, integrity, respect, perseverance and celebration.

To ensure our employees feel valued, empowered and celebrated we provide a range of employee benefits including:


•NFP salary packaging benefits reducing taxable income (details via Advantage)

•Discounted childcare rates with participating centres

•Generous discounts with hotels, travel insurance and major retailers

•Free, confidential counselling services via our EAP

•Discounted health care with Medibank Private

•Paid parental leave and opportunity to purchase additional annual leave

•Volunteering opportunities

Diversity & Inclusion

Mission Australia is an inclusive employer. We celebrate our diversity and strive to reflect contemporary Australian society and all the communities in which we work, in order to better serve our clients. We welcome and encourage applications from Women, Aboriginal and Torres Strait Islander people, Culturally and Linguistically

Should you need assistance in submitting your application please contact Kath Power, Talent Attraction Business Partner on 07 3394 8193.

Next Steps

To be considered for this opportunity, please click ‘apply’ and send your cover letter and resume today.

Please click here to view the  Download File Program Support Officer Admin Level 3.docxfor this role

For further information regarding working with us visit Working for Mission Australia.


Advertised: E. Australia Standard Time
Application close: E. Australia Standard Time

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Please be advised Mission Australia does not accept unsolicited resumes. Mission Australia will not recognise an entitlement to an introduction or placement fee unless the Agency has been briefed by a member of the Recruitment team on a specific position for which we have requested candidates. Note we are not considering additions to our list of Panel Suppliers.

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Founding purpose - 'Inspired by Jesus Christ, Mission Australia exists to meet human need and to spread the knowledge of the love of God'