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3 X Client Service Officers – Coffs Harbour

Apply now Job no: 984821
Work type: Permanent (Full Time)
Location: NSW
Categories: MA Housing

  • Seeking 3 brilliant Client Service Officers to join our new team in Coffs Harbour
  • Competitive remuneration with additional salary packaging benefits
  • Make a meaningful difference to the lives of Australians in need

About Us

Mission Australia is a non-denominational Christian charity that has been helping vulnerable Australians move towards independence for more than 155 years.

Every day we support people nationwide by combatting homelessness, assisting disadvantaged families and children, addressing mental health issues, fighting substance dependencies and much more.

We're generously supported by our funders, partners and tens of thousands of everyday Australians, who make the work of our tireless volunteers and staff possible.

Mission Australia Housing (MAH) 

Mission Australia Housing is an established and progressive, Tier One National Community Housing provider of social and affordable housing and also provides both tenancy and asset management services for a number of third party organisations and private investors.

We seek to offer a pathway away from homelessness by providing good-quality housing that enable people to participate in their communities.

Your Opportunity

We are seeking 3 Client Service Officers with excellent people skills and Demonstrated experience working with vulnerable client/community groups to join a newly established team in the heart of Coffs Harbour!

This varied position will see you providing the necessary ‘front of house’ assistance to clients dealing with complex issues by supporting and matching clients to appropriate housing solutions and ensuring processes are fair and transparent.

Reporting to the Team Leader, your primary focus will be to ensure that all clients walking into the Mission Australia Housing office will be treated with dignity and respect and be a driving force in delivering innovative and proactive solutions to resolve housing needs.

Your key responsibilities will be to:

  • Prepare reports in regards to the client services division of the service including applications, allocations and customer service management
  • Liaise and link clients with appropriate support organisations to commence wrap around services or early intervention
  • Provide high quality front of house customer service to all clients ensuring their housing needs are met
  • Develop relationships with stakeholders across the Coffs harbour region to ensure that clients are efficiently supported
  • Ensure clients are treated fairly and respectfully and are fully informed of all decisions affecting them
  • Collaborate with clients to ensure that their housing requirements are met
  • Respond to client and stakeholder queries in a timely manner

 Requirements for Success

  • Community housing sector experience working with social & affordable housing tenants
  • Experience with Microsoft Office products such as Word, Outlook & Excel
  • Excellent written and verbal communication skills 
  • HOMES / Pathways / Trim experience is preferred, training will be provided  
  • Ability to build trusting relationships with internal and external stakeholders
  • Excellent time management and priorotisation skills
  • Ability to work autonomously and in a team
  • Open and flexible to a fast paced and changing work load
  • Dedication and commitment to clients and the ability to actively listen
  • Current Drivers’ License, WWCC are essential
  • Senior First Aid Certificate or willingness to gain one

As Mission Australia Housing is on an exciting journey of change, your client-centred approach, unwavering resilience, compassionate and adaptable nature combined with your exceptional interpersonal skills and organisational ability will see you thrive!

Culture & Benefits

A career with Mission Australia will offer you rewarding experiences, opportunities for advancement and the chance to make a difference to the lives of Australians in need. We have an innovative and friendly culture guided by our values of compassion, integrity, respect, perseverance and celebration.

To ensure our employees feel valued, supported and celebrated, we provide a range of employee benefits including:

  • Salary packaging of $15,900 in tax-free pay per year (details via Advantage)
  • Discounted childcare rates with participating centres
  • Parental leave and the ability to purchase additional annual leave  
  • Generous discounts with hotels, travel insurance and major retailers
  • Free, confidential counselling services via our EAP
  • Discounted health care with Medibank Private
  • Volunteering opportunities
  • Flexible workplace practices

Diversity & Inclusion

Mission Australia is an inclusive employer. We celebrate our diversity and strive to reflect contemporary Australian society and all the communities in which we work, in order to better serve our clients. We welcome and encourage applications from Women, Aboriginal and Torres Strait Islander people, Culturally and Linguistically Diverse people, People with Disability, Sexually and Gender Diverse people, people with lived experience of adversity and from people of all ages.

Next Steps

To be considered for this opportunity, please click ‘apply’ and send your cover letter and resume today.

For more information, feel free to view the Job Description via PD - Client Services Officer.pdf

For further information regarding working with us visit Working for Mission Australia.

If you have any questions regarding this opportunity or require assistance with submitting your application, please contact Charoah Evans via  

As part of our Employment screening process you will also be required to undertake a National Criminal History Check and will need a Working with Children Check.

Applications close midnight, Sunday 24th February 2019.

Advertised: AUS Eastern Daylight Time
Application close: AUS Eastern Daylight Time

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Recruitment Agencies

Please be advised Mission Australia does not accept unsolicited resumes. Mission Australia will not recognise an entitlement to an introduction or placement fee unless the Agency has been briefed by a member of the Recruitment team on a specific position for which we have requested candidates. Note we are not considering additions to our list of Panel Suppliers.

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Founding purpose - 'Inspired by Jesus Christ, Mission Australia exists to meet human need and to spread the knowledge of the love of God'