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Case Manager – Personal Helpers and Mentors (PHaMs) – Alice Springs & Papunya

Apply now Job no: 984606
Work type: Fixed Term (Full Time)
Location: NT
Categories: Community Services

Case Manager – Personal Helpers and Mentors (PHaMs) – Alice Springs & Papunya

  • Not for profit salary packaging benefits available
  • 2 x FT position - Fixed term contract until 30 June, 2019
  • NT Alice Springs Location

About Mission Australia

Mission Australia is a Christian community service organisation with a nationwide team of over 2,900 that helps people to regain their independence. 

We reduce homelessness and strengthen communities through homelessness initiatives and affordable housing, early learning and youth services, family support, and employment and skills development. 

Together, we stand with Australians in need until they can stand for themselves. 

About the Program/Role

The Personal Helpers and Mentors Program (PHaMs) assists people who have a diagnosed, severe functional limitation resulting from a mental illness to better manage their daily activities and to successfully transition and access the National Disability Insurance Scheme (NDIS) in their local region.

We currently have a 2 vacancies for Case Managers to join our team in Alice Springs on a full time, fixed term basis until 30 June, 2019.


  • Respond to referrals and assess against access eligibility
  • Undertake initial assessments of clients and support their application and successful transition into the National Disability Insurance Scheme (NDIS)
  • Develop strong relationships with key stakeholders across Alice Springs & Papunya
  • Provide effective and recovery based approach case management
  • Create and maintain up to date individualised case management files and recovery plans
  • Complete a range of internal and external reports
  • Work in the Papunya community strengthening relationships with current & potential participants and working together within the community and local stakeholders which includes overnight stay in community
  • Attend local community meetings, forums and community awareness events, training and conferences as directed

Qualifications & experience:

  • Minimum Certificate IV in Mental Health or Community Services
  • Demonstrated 3 years’ working experience in mental health or similar
  • Demonstrated experience working with Aboriginal and Torres Strait Islander communities
  • Excellent Computer skills including Microsoft Office
  • Demonstrated excellent communication skills, verbally and written
  • Ability to travel overnight regularly to remote communities in the NT/Alice Springs region
  • Current NT driver’s license
  • Current NT WWCC (OCHRE Card)

As part of our Employment screening process you will be required to undertake a National criminal history check. In addition there is a requirement to possess a current Working with Children check or apply if you do not already hold one. It is unlawful for prohibited persons to apply for work with children, and, as such, prohibited persons cannot apply for this role.


A career with Mission Australia will offer you rewarding experiences to make a difference to the lives of Australians in need. We have an innovative and supportive culture guided by our values of compassion, integrity, respect, perseverance and celebration.

To ensure our employees feel valued, empowered and celebrated we provide a range of employee benefits including:

  • Not for profit salary packaging benefits which reduces your taxable income (details available via Advantage)
  • Discounted health care with Medibank Private
  • Purchase additional annual leave
  • Employee discounts with hotels, travel insurance, and major retailers: Coles, Harvey Norman, Apple, Dell & many more

Diversity & Inclusion

Mission Australia is an inclusive employer. We celebrate our diversity and strive to reflect contemporary Australian society and all the communities in which we work, in order to better serve our clients. We welcome and encourage applications from Women, Aboriginal and Torres Strait Islander people, Culturally and Linguistically Diverse people, People with Disability, Sexually and Gender Diverse people, people with lived experience of adversity and from people of all ages.

Next Steps

To apply, applicants must address the Qualifications & Experience Criteria above and submit with a copy you Resume/CV and click "APPLY NOW" noting application close Midnight Sunday 16 December 2018.

Position Description: Download File Case Manager - Level 4.pdf

Applicants that do not address the Qualifications and Experience Criteria above will not be considered.

For further information regarding working with us visit Working for Mission Australia.

Mission Australia is dedicated to increasing opportunities for Aboriginal and Torres Strait Islander Australians. Learn about our Reconciliation Action Plan

Advertised: AUS Central Standard Time
Applications close: AUS Central Standard Time

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Recruitment Agencies

Please be advised Mission Australia does not accept unsolicited resumes. Mission Australia will not recognise an entitlement to an introduction or placement fee unless the Agency has been briefed by a member of the Recruitment team on a specific position for which we have requested candidates. Note we are not considering additions to our list of Panel Suppliers.

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Founding purpose - 'Inspired by Jesus Christ, Mission Australia exists to meet human need and to spread the knowledge of the love of God'