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Support Worker – Welfare Support Within Homelessness

Apply now Job no: 982605
Work type: Permanent (Full Time)
Location: NSW
Categories: Community Services

  • Permanent FT Position
  • NFP Salary Packaging Available
  • Dubbo based with requirement to travel across Western NSW

About Mission Australia

Mission Australia is a Christian community service organisation with a nationwide team of over 2,900 that helps people to regain their independence. 

We reduce homelessness and strengthen communities through homelessness initiatives and affordable housing, early learning and youth services, family support, and employment and skills development. 

Together, we stand with Australians in need until they can stand for themselves. 

About the role

Support clients in the provision of welfare support, in particular the provision of services to face homelessness and other related issues.

The HYAP aims to reconnect unaccompanied children and young people with their families or wider support networks, where appropriate, or facilitate transitions to more appropriate long-term supported accommodation. The HYAP recognises that unaccompanied children and young people who are homeless or at-risk of becoming homeless require a targeted, whole-of-community response to address the underlying causes of their homelessness. The target group for the Service are children and young people aged 12–15 years who are homeless or at risk of becoming homeless.


  • Respond to referrals of clients from support services and conduct formal assessments of suitability for support.
  • Undertake initial registrations for clients, including all necessary paperwork and applications
  • Support the urgent accommodation needs of clients including the use of the no wrong door referral and advocacy
  • Create individualized support plans including referral to supplementary services as needed
  • Ongoing case management sessions and review progression against case plans
  • Program support and development
  • Administration of case management files

Qualifications & experience

  • Tertiary Qualification and / or relevant experience in the human services industry
  • Knowledge and experience working with client issues relating to homelessness including domestic violence, substance abuse, and mental health.
  • Computer literate in a windows environment.
  • Excellent oral and written communication skills.

As part of our Employment screening process you will be required to undertake a National criminal history check. In addition there is a requirement to possess a current Working with Children check or apply if you do not already hold one. It is unlawful for prohibited persons to apply for work with children, and, as such, prohibited persons cannot apply for this role.


  • Not for Profit Salary Packaging benefits which reduces your taxable income (details via Advantage)
  • Discounted health care with Medibank Private
  • Purchase additional annual leave
  • Discounted childcare rates of up to 15% at participating Centres
  • Paid Parental Leave  

Click "APPLY NOW" noting application close 26th of March 2018.  For more details, contact Deanna Pentland, Support Worker on (02 6809 9416.

For further information regarding working with us visit Working for Mission Australia.

Download File Community Suppor Worker L3 HYAP_Dubbo - March 2018.docx

Mission Australia is dedicated to increasing opportunities for Aboriginal and Torres Strait Islander Australians. Learn about our Reconciliation Action Plan




Advertised: AUS Eastern Daylight Time
Applications close: AUS Eastern Daylight Time

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Please be advised Mission Australia does not accept unsolicited resumes. Mission Australia will not recognise an entitlement to an introduction or placement fee unless the Agency has been briefed by a member of the Recruitment team on a specific position for which we have requested candidates. Note we are not considering additions to our list of Panel Suppliers.

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Founding purpose - 'Inspired by Jesus Christ, Mission Australia exists to meet human need and to spread the knowledge of the love of God'