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Case Manager –Diverse role offering ongoing professional development

Apply now Job no: 980312
Work type: Permanent (Full Time)
Location: NSW
Categories: MA Housing


  • Permanent Full Time Position (Sun-Thurs)
  • Camperdown Location
  • Salary Packaging Available

About Mission Australia

Mission Australia is a Christian community service organisation with a nationwide team of over 2,900 that helps people to regain their independence. 

We reduce homelessness and strengthen communities through homelessness initiatives and affordable housing, early learning and youth services, family support, and employment and skills development. 

Together, we stand with Australians in need until they can stand for themselves. 

About the role

Camperdown Support Services  operates 7 days per week to provide on-site support to Common Ground Sydney residents, focusing on individuals who have experienced homelessness to empower and support their transition into independent living. In this role you will support clients in the provision of psychosocial case management support, in particular the provision of services to face homelessness and other related issues as relevant to their individual support needs, identified in case management meetings. (A copy of the position description is provided below.


  • Provide support and regular case management that meet the quality standards as set out in the case management review
  • Demonstrate an ability to provide a personalised approach to case management allowing clients to make informed choices about the services and support they require as well as opportunities to contribute to, and be involved in service delivery
  • Deliver support services in line with the project’s adapted framework and best practice principles which are person centred, trauma informed and holistic
  • Provide intensive ongoing case management sessions (formal and informal) with clients and review progression against case plans and provide informal counselling as required.
  • Work with clients who may be experiencing high levels of distress, anger and anxiety. Prioritising competing demands in crisis situations

Qualifications & experience

  • A Degree or Diploma in Social Welfare/Social Science and a minimum of 2 years’ experience in the field
  • Experience with mental health conditions and AOD environments
  • Experience in similar role working with complex needs and issues in a high demand setting
  • Knowledge of Microsoft applications particularly Outlook, Word, Excel and PowerPoint
  • Strong analytical, numeracy, written and verbal communication skills
  • Current Senior First Aid Certificate
  • A valid NSW Drivers licence

As part of our Employment screening process you will be required to undertake a National criminal history check. In addition there is a requirement to possess a current Working with Children check or apply if you do not already hold one. It is unlawful for prohibited persons to apply for work with children, and, as such, prohibited persons cannot apply for this role.


  • Not for Profit Salary Packaging benefits which reduces your taxable income (details via Advantage)
  • Discounted health care with Medibank Private
  • Purchase additional annual leave
  • Discounted childcare rates of up to 15% at participating Centres
  • Employee discounts with hotels, travel insurance, and major retailers: Coles, Harvey Norman, Apple, Dell & many more
  • Free, confidential counselling service
  • Volunteering opportunities

Click "APPLY NOW" noting applications close Midnight Tuesday 23rd January 2018.

For further information regarding working with us visit Working for Mission Australia.

 Download File PD Case Manager CG Level 4 Edited MB 2017.docx

Mission Australia is dedicated to increasing opportunities for Aboriginal and Torres Strait Islander Australians. Learn about our Reconciliation Action Plan


Advertised: AUS Eastern Daylight Time
Applications close: AUS Eastern Daylight Time

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Please be advised Mission Australia does not accept unsolicited resumes. Mission Australia will not recognise an entitlement to an introduction or placement fee unless the Agency has been briefed by a member of the Recruitment team on a specific position for which we have requested candidates. Note we are not considering additions to our list of Panel Suppliers.

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Founding purpose - 'Inspired by Jesus Christ, Mission Australia exists to meet human need and to spread the knowledge of the love of God'