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Service Design Advisor - Sydney or Melbourne

Apply now Job no: 979852
Work type: Permanent (Full Time)
Location: NSW
Categories: Community Services

Service Design Advisor

  • Not for Profit Salary packaging + other benefits
  • Permanent full time
  •  Sydney or Melbourne CBD based

About Mission Australia

Mission Australia is a Christian community service organisation with a nationwide team of over 2,900 that helps people to regain their independence. 

We reduce homelessness and strengthen communities through homelessness initiatives and affordable housing, early learning and youth services, family support, and employment and skills development. 

Together, we stand with Australians in need until they can stand for themselves. 

About the role

Reporting to the National Manager - Service Design and Development, this position designs and develops service models that address evolving client and sector needs, and focus on delivering outcomes that will reduce homelessness and the strengthen communities.

This role contributes to a growing practice and team within Mission Australia that seeks to bring rigour and innovation to the way we articulate and design services across the organisation.


  • Design and develop new service design models to sustainably reduce homeless and strengthen communities, which are financially viable, client –informed, evidenced based and reflective of sector trends and innovations.
  • Respond to changing client needs and shifting policy frameworks by critically reviewing and redesigning existing service models
  • Inform  growth and advocacy opportunities by articulating existing service models and opportunities to further develop and scale these

Qualifications & experience

  • Extensive experience in community services, community development, service design or business development
  • Strong understanding of Design Thinking principles and a working knowledge of how to put these to practice
  • Proven ability to analyse  and synthesise complex information
  • The ability to critically evaluate business practice and performance data
  • Strong written and verbal communication skills, with a proven ability to communicate complex ideas
  • Proven ability to build strong relationships with stakeholders at all levels and facilitate cross-functional working groups


  • Not for Profit Salary Packaging benefits which reduces your taxable income (details via Advantage)
  • Discounted health care with Medibank Private
  • Discounted childcare rates of up to 50% at participating Centres (conditions apply)
  • Paid Parental Leave
  • Employee discounts with hotels, travel insurance, and major retailers: Free, confidential counselling service
  • Volunteering opportunities

Click "APPLY NOW" noting applications close 26th of September.

For further information regarding working with us visit Working for Mission Australia.

Download File PD - Service Design Adviser - July 2016.docx

Mission Australia is dedicated to increasing opportunities for Aboriginal and Torres Strait Islander Australians. Learn about our Reconciliation Action Plan

Advertised: AUS Eastern Standard Time
Applications close: AUS Eastern Standard Time

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Please be advised Mission Australia does not accept unsolicited resumes. Mission Australia will not recognise an entitlement to an introduction or placement fee unless the Agency has been briefed by a member of the Recruitment team on a specific position for which we have requested candidates. Note we are not considering additions to our list of Panel Suppliers.

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Founding purpose - 'Inspired by Jesus Christ, Mission Australia exists to meet human need and to spread the knowledge of the love of God'